Refund policy
14 days, no questions asked
You can request a full refund within 14 days of your purchase for any reason. You do not need to explain why, and you do not need to return anything. If the app did not do what you expected, that is a good enough reason.
How to request one
- Email support@intactclip.com from the address you used at checkout, or forward your order confirmation.
- Include your order number if you have it. If not, the email address is enough.
- We reply within two business days and start the refund with our payment provider.
Refunds are issued to the original payment method. The money is usually visible within 5–10 business days, depending on your bank or card issuer. Any payment processor fee and currency conversion are handled on our side — you receive the amount you paid.
After a refund
The license file we sent you is deactivated, so it will no longer unlock unlimited use. You can keep using the free version of the app; there is no need to uninstall anything.
Defects are covered beyond 14 days
If IntactClip fails to do what this website says it does and we cannot fix it, you get a full refund regardless of when you bought it. This covers real defects — a broken merge, corrupted output, a crash on a supported file — not a change of mind months later.
What is not refundable
- Requests made more than 14 days after purchase, except for the defect case above.
- Charges that were reversed by your bank or card issuer before you contacted us.
Chargebacks
Please email us before filing a chargeback. In almost every case the refund is faster and simpler, and a chargeback can take weeks to resolve.